Privacy Policy

Your information, handled carefully.

This Privacy Policy explains how WILLOWSAND PROPERTY MANAGEMENT LIMITED collects, uses, stores and protects personal information when you visit our website, contact us or use our residential property management consultancy and building operations support services.

WILLOWSAND PROPERTY MANAGEMENT LIMITED Privacy & Information

Who is responsible for your information?

WILLOWSAND PROPERTY MANAGEMENT LIMITED is responsible for the personal information collected through this website and in connection with its own services and communications.

Our business provides residential property management consultancy and building operations support for apartment blocks, residential developments and managed residential buildings.

Company details

WILLOWSAND PROPERTY MANAGEMENT LIMITED
Seldomin, The Street
Poslingford, Sudbury
Suffolk, United Kingdom
CO10 8RA

What information may we collect?

The information we collect depends on how you interact with the website and whether you contact us about a building or service.

02.01

Contact details

Name, email address, telephone number and other contact details you choose to provide when making an enquiry.

02.02

Building information

Information you provide about a property or development, such as its location, building type, approximate size and the area where support is required.

02.03

Enquiry details

Information contained in messages, contact forms, service requests, correspondence and other communications you send to us.

02.04

Website information

Technical information such as browser type, device information, approximate usage information and website interaction data where collected through website functionality or analytics tools.

Information you provide

Please only provide information that is relevant to your enquiry or service requirements. Avoid sending passwords, payment-card information or other unnecessary confidential information through general contact forms or email.

Why do we use your information?

03.01

Respond to enquiries

We use contact information and enquiry details to respond to questions, understand the building or service matter raised and communicate appropriate next steps.

03.02

Discuss and provide services

Where you engage our services, information may be used to understand the agreed requirements, organise communications and provide the agreed consultancy or operational support.

03.03

Manage communications

We may use your contact details to send information directly related to an enquiry, agreed service, appointment, document, update or other relevant communication.

03.04

Maintain business records

Relevant information may be retained to maintain appropriate records of enquiries, agreed services, communications, transactions and service-related matters.

03.05

Improve website operation

Where applicable, technical or usage information may be used to understand website performance and improve the clarity, reliability and operation of the website.

03.06

Meet applicable requirements

Information may be used where necessary to comply with applicable legal, regulatory, accounting or administrative requirements.

The basis for using personal information.

Depending on the circumstances, we may rely on one or more lawful bases under applicable UK data protection law.

Contract
Where processing is necessary to take steps at your request before entering into an agreement or to provide services that have been agreed.
Legitimate interests
Where appropriate, information may be processed for legitimate business purposes, such as responding to enquiries, maintaining service records, managing communications and operating the website, provided those interests are balanced against applicable rights.
Legal obligation
Where processing is necessary to comply with a legal or regulatory requirement that applies to the business.
Consent
Where consent is required for a particular processing activity, information will be processed on that basis. Where applicable, consent may be withdrawn in accordance with the relevant process.

When might information be shared with others?

We do not sell personal information. Information may be shared where reasonably necessary to provide a service, operate the website, manage business administration or comply with applicable requirements.

05.01

Service providers

Relevant information may be processed by service providers supporting website hosting, email, communications, forms, payment processing, administration or other business functions.

05.02

Appointed providers

Where an agreed service requires practical coordination with an appointed contractor or other building service provider, relevant information may be shared where necessary and appropriate to carry out the agreed activity.

05.03

Legal or regulatory requirements

Information may be disclosed where required or permitted by applicable law, regulation or a valid legal process.

Some website features may involve external services.

Our website may use third-party services or embedded functionality, such as website forms, hosting services, maps, security tools, analytics or other technical services.

Where these services process personal information or use cookies and similar technologies, their own privacy and cookie practices may also apply.

Embedded content

External content, including embedded maps or other website features, may communicate with the relevant provider when the feature is loaded or used. The applicable provider may process technical information in accordance with its own policies and settings.

Where information may be processed.

Some third-party technology or service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps where required under applicable data protection law to ensure that the transfer is handled lawfully and with appropriate safeguards.

The safeguards used will depend on the relevant provider, the destination and the legal requirements applicable to the transfer.

Information is handled with reasonable care.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

08.01

Access

Access to personal information is limited according to the needs of the relevant business activity.

08.02

Secure services

Where third-party systems are used, we seek to work with providers that apply appropriate security measures for the services they provide.

08.03

Incident response

Where a personal data incident occurs, we will assess it and take appropriate action in accordance with applicable data protection requirements.

Information is kept only for as long as it is reasonably needed.

We retain personal information for as long as necessary for the purpose for which it was collected, including managing enquiries, providing services, maintaining appropriate business records and meeting applicable legal or accounting requirements.

09.01

Enquiry information

Information relating to an enquiry may be retained for an appropriate period after the enquiry has been dealt with so that relevant correspondence and follow-up matters can be properly managed.

09.02

Service records

Where services are provided, relevant information may be retained for the duration of the business relationship and for an appropriate period afterwards where necessary for record-keeping or legal requirements.

09.03

Secure disposal

When personal information is no longer required, it will be deleted, anonymised or otherwise disposed of in a manner considered appropriate to the information and the relevant systems.

You have rights over your personal information.

Depending on the circumstances and applicable law, you may have rights in relation to the personal information we hold about you.

10.01

Access

You may request access to personal information we hold about you.

10.02

Correction

You may ask us to correct information that is inaccurate or incomplete.

10.03

Deletion

In certain circumstances, you may ask us to delete personal information where there is no continuing lawful reason for us to retain it.

10.04

Restriction

In certain circumstances, you may request that the processing of your personal information is restricted.

10.05

Objection

You may have the right to object to certain types of processing, including processing based on legitimate interests in circumstances where the applicable requirements are met.

10.06

Data portability

In certain circumstances, you may request personal information in a structured, commonly used and machine-readable format.

10.07

Withdraw consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing carried out lawfully before the withdrawal.

Relevant communications, not unnecessary messages.

We may contact you in connection with an enquiry, an agreed service, an appointment, a document, a building matter or another communication that is relevant to the relationship.

Where marketing communications are sent, we will do so in accordance with applicable requirements and provide an appropriate way to opt out where required.

Cookies help us understand how the website works.

The website may use cookies and similar technologies for essential website functionality, preferences, security and, where enabled, general website usage information.

Some embedded or external website features may also use cookies or similar technologies according to the settings and policies of the relevant provider.

More information

Please see our Cookie Policy for further information about cookie categories, website functionality and ways to manage cookie preferences through your browser or available website controls.

External websites have their own privacy practices.

Our website may contain links to external websites or services. Once you leave our website, the privacy practices of the relevant third party will apply.

We recommend reviewing the privacy information provided by an external website before submitting personal information through it.

Information is collected in the context of our business services.

Our website and services are intended for people making enquiries about residential property management consultancy, building operations support and related business matters.

We do not knowingly seek to collect personal information from children through general website enquiries. If you believe that information has been submitted by a child, please contact us so that the matter can be reviewed.

This policy may change as the website or requirements develop.

We may update this Privacy Policy where our website, services, technology, information practices or applicable requirements change.

The latest version published on this website will apply to future use of the website and relevant processing carried out after the update, subject to applicable law.

Questions about your personal information?

If you have a question about this Privacy Policy or would like to exercise a relevant data protection right, please contact WILLOWSAND PROPERTY MANAGEMENT LIMITED using the details below.

Email Us
Company
WILLOWSAND PROPERTY MANAGEMENT LIMITED
Seldomin, The Street
Poslingford, Sudbury
Suffolk, United Kingdom
CO10 8RA

willowsandproperty@hotmail.com
+44 7861 000000