Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
Service Policy
Service cancellation, kept clear.
This Service Cancellation Policy explains how clients can cancel, change or end an agreed service with WILLOWSAND PROPERTY MANAGEMENT LIMITED, including service timing, ongoing arrangements and applicable refund procedures.
01 / General
A straightforward approach to cancellations.
WILLOWSAND PROPERTY MANAGEMENT LIMITED provides residential building management and building operations support according to an agreed scope of work.
Clients may request cancellation before a service begins, during an agreed service or, where applicable, in accordance with the arrangements applying to an ongoing service.
The outcome of a cancellation depends on the nature of the service, the stage reached, work already provided and any applicable terms agreed with the client.
02 / Timing
When a service can be cancelled.
02.01
Before work begins
A client may request cancellation before the agreed service has started. Where no work has been provided, any applicable payment return will normally be considered in accordance with the agreed service terms and applicable requirements.
02.02
After preparation has started
If consultation, information review, preparation, planning, document work or other agreed activities have already started, any applicable refund may be adjusted to reflect the work already provided.
02.03
During an agreed service
Where a service is already in progress, the client may request cancellation. We will confirm the stage of the service and any applicable amount due or available for return based on the work already provided.
02.04
After completion
Once an agreed service has been completed and the agreed work or deliverable has been provided, cancellation will generally no longer apply to that completed service.
03 / Service Status
The stage of the service matters.
Cancellation and any applicable payment return are assessed according to the actual status of the agreed service rather than simply the date on which a cancellation request is received.
Stage 01
Not started
No agreed work has begun. Cancellation can normally be requested without a charge for work that has not been provided, subject to the agreed terms.
Stage 02
In progress
Consultation, preparation, review, planning or another agreed activity has started. Any applicable refund will take account of work already provided.
Stage 03
Completed
The agreed service or deliverable has been completed. Cancellation will generally not apply to work that has already been provided.
04 / Request
How to make a cancellation request.
Cancellation requests should be submitted using the published contact details of WILLOWSAND PROPERTY MANAGEMENT LIMITED. Email is recommended so that the request can be clearly recorded.
04.01
Provide the service details
Please provide your name or organisation name, the building or development concerned, the service being cancelled and the date or reference of the original arrangement where available.
04.02
Submit the request promptly
Cancellation requests should be submitted as soon as reasonably possible after the decision to cancel has been made. Earlier notice can help avoid unnecessary preparation or scheduled work.
04.03
Review and confirmation
We will review the request and confirm the status of the agreed service, any work already provided and the applicable cancellation arrangements.
05 / Payment
Payment returns are handled within clear timeframes.
Where a cancellation qualifies for a refund, WILLOWSAND PROPERTY MANAGEMENT LIMITED will review the request and confirm the applicable amount based on the status of the agreed service and the work already provided.
Refund review
Cancellation and refund requests are normally reviewed within 2 working days of receipt. The review will consider the service status, work already provided and the applicable service terms.
Refund processing
Where a refund is approved, it will normally be processed within 3 working days after the refund decision has been confirmed.
Refund method
Approved refunds will normally be returned to the original payment method used for the transaction. Where the original payment method cannot reasonably receive the refund, an alternative method may be agreed.
When the refund arrives
After a refund has been processed, funds will normally appear in the original payment account within 3–7 working days. Actual receipt times may vary depending on the relevant bank or payment service provider.
Refund timeframe
As a general guide, allow up to 2 working days for a cancellation or refund request to be reviewed, up to 3 working days for an approved refund to be processed, and a further 3–7 working days for the funds to appear in the original payment account.
Completed services
Services that have already been fully completed are generally not eligible for cancellation or refund on the basis that the agreed work has already been provided. Where a service is partially completed, any applicable refund will take account of the work already provided.
Applicable rights
Nothing in this policy is intended to restrict any cancellation, refund or other rights that cannot lawfully be excluded or limited under applicable UK consumer law.
06 / Ongoing Management
Ongoing management arrangements.
Residential building management and building operations support may be provided as an ongoing arrangement where continued support is agreed for a residential building, apartment block or residential development.
06.01
Future services
Where services are provided on an ongoing basis, cancellation will normally apply to the future part of the agreed arrangement rather than work or services already provided.
06.02
Existing work
Cancellation of an ongoing arrangement does not automatically reverse or refund residential building management or building operations support that has already been provided before the cancellation takes effect.
06.03
Notice arrangements
Any applicable notice period, outstanding charges or other cancellation arrangements will be confirmed in the relevant service agreement, agreed service terms or Terms & Conditions.
06.04
Handover and outstanding matters
Where an ongoing arrangement ends, any agreed outstanding actions, building information, records or handover requirements will be dealt with according to the agreed scope and existing arrangements.
Clear distinction
Ending an ongoing residential building management arrangement affects the future provision of services. It does not, by itself, create a right to reverse charges for services, work or agreed support already provided.
07 / Changes
Sometimes a change is more useful than a cancellation.
Where practical, a client may request a change to the timing, scope or arrangement of an agreed service instead of cancelling it entirely.
07.01
Rescheduling
A request to move a scheduled consultation, meeting or agreed activity may be considered according to availability and the amount of preparation already undertaken.
07.02
Changing the scope
If the required support changes, the revised scope may need to be discussed and confirmed before further work takes place.
07.03
Availability
Any revised date or arrangement remains subject to reasonable availability and confirmation between the client and WILLOWSAND PROPERTY MANAGEMENT LIMITED.
08 / Contact
Need to change or cancel an arrangement?
Contact WILLOWSAND PROPERTY MANAGEMENT LIMITED as soon as possible with the relevant service details. We will review the request and explain the applicable next steps based on the status of the agreed work or ongoing arrangement.
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Company
WILLOWSAND PROPERTY MANAGEMENT LIMITED
Seldomin, The Street
Poslingford, Sudbury
Suffolk, United Kingdom
CO10 8RA